Ace350 Privacy Policy — Your Data, Our Responsibility

As one of Bangladesh's most trusted online gaming platforms, ace350 treats the privacy of your personal information as a top priority. We believe every member's data belongs to them — and protecting it is a core part of our responsibility.

This privacy policy applies to the website https://ace350.bet and all related services operated by ace350. It clearly explains what information we collect, why we collect it, how we use it, and the steps we take to keep your data secure.

By registering or using ace350's services, you confirm that you have read this privacy policy in full and agree to its terms. If you have any questions, you're welcome to contact our support team at any time.

Ace350 only collects information necessary to provide its services and manage your account. We do not want — and do not collect — any data beyond what is required.

Ace350 uses collected data only for specific, legitimate purposes. We will never use your information for anything beyond what it was originally collected for.

• Account Management: For registration, login, password reset, and account verification.
• Financial Transactions: For processing deposits, withdrawals, and bonus distributions.
• Customer Support: To address your complaints and resolve your queries.
• Security Verification: To prevent fraud, money laundering, and account hacking.
• Legal Obligation: To meet regulatory requirements and maintain records as required by law.
• Service Improvement: For analytics to improve your experience on the ace350 platform.
• Relevant Offers: To keep you informed about new ace350 offers tailored to your preferences.

Ace350 retains your data only for as long as necessary. Even after account closure, certain information may be kept for a limited period to fulfil legal obligations.

• Active account data: Retained for as long as the account remains active.
• Financial transaction records: Retained for up to 5 years for legal compliance purposes.
• KYC verification documents: retained for up to 3 years after account closure.
• Gaming logs and activity history: retained for up to 3 years.
• Support conversations: Retained for up to 2 years.

Once the designated retention period ends, ace350 securely deletes or anonymises your personal data so that you cannot be identified in any way going forward.

Ace350 never sells your personal information to third parties. However, your information may be shared in the following limited circumstances:

• Payment Providers: Payment gateways such as bKash, Nagad, and Rocket receive the information needed to process transactions. This data is used solely to complete those transactions.
• Legal Authorities: In response to a court order or government investigation, ace350 may provide information as required by law.
• Technology Partners: Technology providers that support ace350's operations may access limited data under strict confidentiality agreements.
• Fraud Prevention: Information about suspicious activity may be shared with cybersecurity authorities.

Ace350 uses cookies on its website to enhance your browsing experience and ensure the site functions properly. Cookies are small text files stored on your device.

• Essential Cookies: Essential for maintaining login sessions and security. These cannot be disabled.
• Functional Cookies: To remember your preferred language and settings.
• Analytics Cookies: To understand site analytics — all data is collected anonymously.

You can control or delete cookies at any time through your browser settings. Please note that disabling essential cookies may cause some features of ace350 to stop working properly.

As an ace350 member, you have the following rights over your personal data. To exercise any of these rights, please contact our support team.

Ace350 uses industry-leading technical and organizational measures to keep your data secure.

• 256-bit SSL/TLS encryption is applied to all data transmissions.
• Sensitive data is stored in the database encrypted with AES-256 encryption.
• Ace350's servers undergo regular security audits and penetration testing.
• An automated monitoring system operates 24/7 to detect any suspicious activity.
• Ace350 staff may only access specific data when their work requires it.
• Regular staff training and data protection awareness programs are conducted.

Ace350 is intended exclusively for adults aged 18 and over. We do not knowingly collect information from minors.

• Ace350 requires mandatory age verification at the time of registration.
• If any member is found to be under the age of 18, their account will be closed immediately.
• Any data found to belong to a minor will be deleted immediately.
• If you believe your child is using ace350, please contact us at support@ace350.bet.

Ace350 reserves the right to update this Privacy Policy at any time. Members will be notified of significant changes in advance via email or an on-platform notification.

• The date of the most recent update will always be shown at the top of this page.
• Continued use of ace350 after any changes have been made will be considered acceptance of the updated policy.
• If you do not agree to a policy change, you may request to close your account.

If you have any questions, concerns, or requests regarding this Privacy Policy, please reach out to ace350's support team.

• Email: support@ace350.bet
• Live Chat: Directly from within the platform
• Response Time: Usually within 24–48 hours