Ace350 — Terms & Conditions Complete Guide

These terms and conditions apply to the use of the ace350 platform (https://ace350.bet) and all its services. ace350 is an online gaming and betting platform operated for users in Bangladesh.

The following are definitions of key terms used in this document:

• "ace350" or "Platform" — refers to ace350's website, mobile site, and all associated services.
• "Member" or "User" — any individual who has registered with or is using ace350's services.
• "Account" — refers to a personal profile registered on ace350 and its associated balance.
• "Bonus" — refers to any free credits, free spins, or promotional offers provided by ace350.
• "Wagering Requirement" — The required amount you must wager before being able to withdraw a bonus.

By registering on ace350, you confirm that you have read, understood, and agreed to these terms in full.

To open an account with ace350, you must meet the following requirements. ace350 reserves the right to suspend any account where false information was provided during registration.

• You must be at least 18 years of age at the time of registration.
• Each individual may only open one account. If a person is found to have multiple accounts, all of them will be suspended.
• The name, phone number, and payment details provided at registration must be accurate and truthful.
• Ace350 may request identity verification (KYC) at any time. If the required documents are not submitted within 7 days of the request, the account may be temporarily suspended.
• Members are fully responsible for keeping their account password and login credentials confidential.

Deposits and withdrawals on ace350 are simple via bKash, Nagad, and Rocket. All financial transactions are secured with SSL encryption.

• Minimum deposit amount: ৳100. Maximum deposit is subject to limits set by ace350.
• Deposits are usually credited instantly. If there is a delay due to banking issues, it may take up to 24 hours.
• Withdrawal requests are typically processed within 1–3 business days.
• The payment method used for withdrawals must match the one used for the original deposit.
• Ace350 reserves the right to temporarily hold any suspicious transaction pending investigation.
• If money laundering or fraud is suspected, ace350 will notify the relevant authorities.

Ace350 regularly offers a variety of bonuses and promotional deals for both new and existing members. All bonuses are subject to their own terms, which are listed on the relevant offer page.

• Each bonus comes with specific wagering requirements. The required bet amount must be completed before any bonus cash can be withdrawn.
• Multiple bonuses cannot be activated simultaneously unless ace350 has specifically permitted it.
• Bonus offers cannot be used after their expiry date.
• Ace350 reserves the right to modify or cancel any bonus offer at any time.
• Attempting to abuse or exploit any bonus scheme may result in account termination.
• The referral bonus applies to genuine new members only — the same person cannot claim a referral bonus through multiple accounts.

All games on ace350 are conducted in a completely fair and transparent manner. Our game providers are internationally certified, and their Random Number Generator (RNG) systems have been independently verified.

• Every game on ace350 has its own rules, which can be reviewed before the game begins.
• If a game result is voided due to a technical error, the stake for that bet will be refunded to the member's account.
• For Sports Betting, ace350's standard rules will apply in the event of a match cancellation or walkover.
• For lotteries, draws are conducted through a fully automated and verifiable process.
• Any dispute regarding a game result must be raised with support within 72 hours.

The following activities are strictly prohibited on ace350. Violating these rules may result in account suspension and balance forfeiture.

• Opening or operating multiple accounts.
• Attempting to exploit or manipulate the bonus system.
• Accessing or using another person's account.
• Using any bots, scripts, or automated software.
• Using ace350 for money laundering or illegal fund transfers.
• Attempting to harass or defraud other members.
• Attempting to hack or carry out any cyber attack on ace350's systems.

Ace350 is deeply committed to responsible gaming. We want our members to enjoy gaming as a form of entertainment — not as a compulsion.

• Ace350 allows members to set their own deposit limits, betting limits, and session limits.
• Any member may request a temporary or permanent suspension of their account.
• Self-exclusion requests will be processed within 24 hours of receipt.
• Ace350 has strict measures in place to protect minors and takes identity verification very seriously.

Members who wish to close their account may contact support. ace350 may also suspend or terminate an account for any of the following reasons:

• If the Terms & Conditions are violated.
• If false identity or fraudulent information is found.
• If suspicious financial activity is detected.
• If an account has been inactive for an extended period (12 months or more).

Before closing an account, ace350 will attempt to notify the member by email or SMS. Any remaining balance will be returned in accordance with our policy, unless forfeited due to a rule violation.

Ace350 treats the protection of your personal data with the utmost importance. We never sell your information to third parties.

• Ace350 only collects information necessary to provide its services.
• All data is protected with SSL encryption.
• Ace350 may share information with authorities when required by law.
• Members may request to view or delete their stored data at any time.

Ace350 strives to provide a smooth and reliable service at all times. However, ace350 will not be held liable in the following circumstances:

• If a game is interrupted due to loss of internet connection or a technical issue.
• If account credentials are compromised due to the member's own negligence.
• If a transaction is delayed due to a third-party payment provider.
• If services are disrupted due to unforeseen natural disasters or government directives.

Under no circumstances will ace350's total liability exceed the actual balance held in the relevant member's account.

Ace350 reserves the right to update or modify these terms and conditions at any time. Members will be notified of significant changes via email or an on-platform notification.

• At least 7 days' notice will be given before any changes take effect.
• Continued use of the platform after any changes have been made will be considered acceptance of the updated Terms & Conditions.
• If you do not wish to accept the updated terms, you may request to close your account.

If you have any questions about ace350's Terms & Conditions or wish to submit a complaint, please contact our support team.

• Email: support@ace350.bet
• Live Chat: directly from within the platform
• Support hours: 24 hours a day, 7 days a week

Once a complaint is submitted, ace350 will provide an initial response within 48 hours. Complex matters will be resolved within a maximum of 14 business days.